Terms and Conditions

1. Scope

These Terms and Conditions govern the contractual relationship between WealthTrackEdge and participants of our financial education services, wealth building strategies, financial literacy workshops, and wealth building programs. They apply to all offered financial education services and supplementary provisions. By engaging our services or registering for a financial education session, you agree to these conditions.

2. Service Engagement and Contract Formation

Engaging our financial education services can be done in person at our facility, by telephone, email, or through our website. The contract is established upon confirmation by WealthTrackEdge. For workshops and specialized wealth building courses, prior registration is required as we limit participant numbers to ensure optimal service quality. The right to financial education participation exists only after receipt of a confirmation and payment processing, where applicable.

3. Service Description

Our services include financial education for individuals and families, wealth building strategy workshops, individual financial literacy sessions, wealth building training seminars, and complementary offerings such as personalized financial plans and group wealth building sessions. The type, scope, and duration of each service are defined in the current service description or the respective engagement contract. WealthTrackEdge reserves the right to modify service offerings, schedules, and financial educators when necessary for organizational or content-related reasons. If a financial educator is unavailable, we will provide a qualified substitute or offer an alternative session where possible.

4. Payment Terms

Service fees are payable in advance unless alternative payment terms have been agreed upon. For comprehensive financial education packages, installment payments may be arranged. Payment is processed via bank transfer or, in special cases, directly at our educational facility. Prices for specialized financial education services or custom service development are indicated separately and due by the specified date. In case of payment default, we reserve the right to exclude the participant from further financial education participation or to charge interest according to legal provisions.

5. Cancellation and Refund Policy

  • Cancellation by Client:
    • Individual Financial Education Sessions: Cancellation up to 48 hours before the session is free of charge
    • Multi-Session Wealth Building Packages: Up to 7 days before commencement, 80% refund; after that, 50% refund
    • Comprehensive Financial Education Services: Individual cancellation terms as specified in the service contract
  • Cancellation by WealthTrackEdge:
    • If a financial education session must be cancelled due to insufficient enrollment or other significant reasons, payments already made will be fully refunded or an alternative date will be offered.

6. Refund Policy

At WealthTrackEdge, we are committed to client satisfaction and financial education excellence. If you are not satisfied with our financial education services, please notify us within 14 days of service completion or session delivery. We will work with you to resolve any concerns and ensure your wealth building objectives are met. Refunds are handled on a case-by-case basis according to the following principles:

  • For session-based financial education services: Refunds will be considered for the portion of sessions where demonstrable issues with service quality occurred.
  • For package-based financial education services: Partial refunds may be issued proportionate to the incomplete or unsatisfactory portion of the financial education package.
  • For ongoing financial education arrangements: Unused prepaid amounts are always refunded upon termination of services.
  • No refunds will be issued for completed financial education services that met the agreed-upon scope and wealth building objectives, even if the personal outcomes differed from client expectations.

All refund requests must be submitted in writing to info@wealthtrackedge.com with detailed explanation of the concerns and specific financial education elements that did not meet expectations. Each request will be reviewed within 7 business days, and we commit to fair resolution that supports both client satisfaction and service integrity.

7. Session Times and Participation

Current session times are available on our website and in service descriptions. We request punctual attendance. Late arrivals exceeding 15 minutes may result in denied access to ongoing sessions out of consideration for other participants and to maintain service quality. Missed sessions or financial education packages cannot be made up or refunded unless expressly agreed upon or individually arranged in special circumstances.

8. Confidentiality and Liability

Participation in our financial education services is at your own responsibility. All personal information and financial details shared during our sessions are subject to confidentiality. WealthTrackEdge commits to maintaining the strictest confidentiality standards and expects the same from all participants. We request that existing financial challenges or special circumstances be confidentially disclosed before service commencement. In case of doubt, we recommend prior consultation with another financial advisor. WealthTrackEdge is not liable for self-inflicted inconveniences or indirect consequences of participation.

9. Use of Facilities and Materials

The premises and equipment of WealthTrackEdge must be treated with care. Financial education materials and wealth building resources are provided for the sessions and included in the service fee unless otherwise indicated. WealthTrackEdge assumes no liability for personal belongings and valuables. The educational rooms and common areas should be left in an orderly condition.

10. Copyright and Confidentiality

The content, methods, financial education materials, and wealth building resources provided in our services are subject to copyright. Distribution, commercial use, or publication without express permission from WealthTrackEdge is not permitted. All participants commit to confidentiality regarding personal information of other participants. Photo, video, or audio recordings during sessions are allowed only with prior consent of all present individuals and the session leader.

11. Data Protection

Participants' personal data is treated with the utmost care and used exclusively for contract processing and financial education delivery. Disclosure to third parties occurs only as necessary for contract fulfillment. Further details are regulated in our separate Privacy Policy.

12. Jurisdiction and Applicable Law

Canadian law applies. The jurisdiction for all disputes is the registered office of WealthTrackEdge.